A better visitor experience without altering a landmark
The Challenge
This California attraction’s mazes, narrow halls and steep stairs are protected by preservation laws, but the venue wanted to create a better experience for guests with disabilities.
The Solution
After on-site evaluations with historians and tour operators — and staff training in etiquette and engagement — we identified upgrades that honor both history and accessibility.
The Impact
A more empathetic experience and a model for inclusive adaptation in historic attractions.