Building a blueprint for accessible airport standards
The Challenge
San Antonio International wanted to create a better experience for all of its travelers, including those with sensory, mobility, cognitive, and medical challenges.
The Solution
We partnered with the airport to conduct inclusion assessments, from arrival to boarding, and suggested ways to improve signage, communication, and pre-travel processes to serve customers better.
The Impact
More proactive support for families and a reduction of barriers so that more people can travel with greater dignity. The initiative was so successful that it led to the Morgan's Inclusion Institute working with the Minneapolis Airport.
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